We (froshfeel (Pty) Ltd, or “froshfeel”) are fully committed to respecting your privacy and shall ensure that your personal information
www.froshfeel.com (“Website”) and our App under the name ‘froshfeel’ (“froshfeel App”), including the type of information collected,
how the information is collected, how the information is used and with whom it is shared. The Website and froshfeel App are jointly
not you access the services available on the Platform or consummate a transaction on the Platform. References to “we”, “our” or “us”
shall mean Froshfeel.
In order for us to enable successful delivery of your order to you, we collect your Personal Information as may be required for the purposes
connected thereto when you place an order on the Platform.
We may be required to disclose such Personal Information to the Third Parties solely in connection with purchase, sale and delivery
of your order in accordance with the terms and conditions stipulated by such Third Party.
We use the details provided by you during check out to ensure that orders are successfully delivered on time, and to keep you
informed on the status of your order.
In order to provide you a safe, efficient, smooth and customized experience and in order to take advantage of certain features
available on the Platform including, but not limited to, public forums, accessing or uploading reviews or taking part in surveys,
you will be asked to complete an online registration form which will provide us with Personal Information. In the event you register
with us, you will also be asked to choose a user identity and password in order to identify yourself during future uses of the Platform.
You can also register on the Platform by logging into online accounts you may have with Third Party social networking sites (“SNS”)
(e.g. Facebook, Twitter); each such account, a “Third Party Account”, via our Platform as described below. As part of the functionality
of the Platform, you may link your account with Third Party Accounts, by either: (i) providing your Third Party Account login information
to us through the Platform; or (ii) allowing us to access your Third Party Account, as is permitted under the applicable terms and
conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account
login information to us and/or grant us access to your Third Party Account (including, but not limited to, for the purposes described herein),
without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating
us to pay any fees or making us subject to any usage limitations imposed by the applicable SNS. If you decide to register by logging into a
Third Party Account via our Platform, we will obtain the Personal Information you have provided to the applicable SNS (such as your “real”
name, email address, profile picture, names of SNS friends, names of SNS groups to which you belong, other information you make publicly
available via the applicable SNS and/or other information you authorize us to access by authorizing the SNS to provide such information)
from your Third Party Accounts and use that information to create your account and profile page and you will become a member. Depending on
the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that
by granting us access to the Third Party Accounts, we will access, make available and store (if applicable and as permitted by the SNS and
authorized by you) the information in your Third Party Accounts so that it is available on and through your account on the Platform.
If there is information about your “friends” or people with whom you are associated in your Third Party Account, the information we obtain
about those “friends” or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.
We also collect certain additional information that is not Personal Information which you provide as part of registration and the
administration and personalization of your account profile. When you use our Services, we collect information about you in the following
If you permit the App to access the address book on your Device through the permission system used by your Devise platform, we may access
and store names, contact and messages information from your address book to facilitate any form of interactions through our Services and
In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’
phone numbers, and the content of the SMS message, etc.
In case you permit the App meant for Froshfeel delivery executives to access the address book on your Device (through the permission system
of your Device), we may access and store your contact information from your Device to facilitate any form of interactions for providing our
Cookies are small pieces of information saved by your browser. Cookies are used to record various aspects of your visit and assist us in
providing you with uninterrupted service. Cookies may be set in your browser by us when you access the Platform or may be set in when you
visit Third Party websites.
Please feel free to change your browser settings if you do not wish to accept cookies. However, please note that changing your
browser setting may affect your experience on the Platform.
We do not collect, store or process Sensitive personal data or information as part of our services on our Platform.
In addition to the cookies, we may also collect information to enable us to understand you better so that we can improve (i) your
user experience; (ii) to assist our customer service and technical support personnel; and (iii) put processes in place to prevent
fraud and unlawful use. In an effort to make the Platform effective and improve the Platform, certain information may be collected
each time you access the Platform. Such information may be saved in server logs in an encrypted form which may not identify you personally.
Such information or data may include, but shall not be limited to, IP address, your server details, duration of your visit, date, time or
purpose of your visit. In addition to cookies we use web beacons, ad tags, pixels to advertise as part of the Platform. The abovementioned
data may be used by us and may be shared with our sponsors, investors, advertisers, developers, strategic business partners or other
associates to enhance and grow the user experience in relation to the Platform.
We make all efforts to ensure that we collect only such Personal Information that we believe to be relevant in order to record,
support and facilitate access to the Platform.
To the extent necessary to provide you the services on the Platform, we may provide your Personal Information to Third Party
contractors who work on behalf of or with us to provide you with such services, to help us communicate with you or to maintain
We may offer email, Froshfeel App notifications, SMS, multimedia message service (MMS) or other forms of communication to share
information with you about certain promotions or features the Platform may choose to offer or about our affiliates, subsidiaries,
business partners, advertisers and sponsors. You may receive such communication when you have registered as a user in order to provide
advertisements about goods and services of interest to you.
In the event we are required to respond to subpoenas, court orders or other legal process, your Personal Information may be
disclosed pursuant to such subpoena, court order or legal process, which may be without notice to you.
The Platform and any communication sent to you may also contain/display Third Party advertisements and links to other websites or
products and services. You agree and acknowledge that these Apps and websites are operated by Third Parties and are not controlled by,
or affiliated to, or associated with us unless expressly specified. We are not responsible for any form of transmission, whatsoever,
received by you from any such Third Party. Accordingly, we do not make any representations concerning the privacy practices or policies
information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites or
Apps. The inclusion or exclusion does not imply any endorsement by us of the website, the Third Party, or the information on the website.
The information provided by you to such Third Party websites shall be governed in accordance with the privacy policies of such websites and
These Third Party websites and Apps and advertisers may use technology to send the advertisements directly to your browser.
web beacons and other technologies to measure the effectiveness of their advertisements and to personalize advertising content. We do
not have access to or control over cookies or other features that such Third Party websites and Apps and advertisers may use, and the
directly for more information about their privacy practices.
We strive to ensure the security, integrity and privacy of your Personal Information and to protect your Personal Information
against unauthorized access or unauthorized alteration, disclosure or destruction.
We are not responsible for any breach of security or for any actions of any Third Parties that receive your Personal Information.
The Services are also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it
is beyond our control.
misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event.
Froshfeel shall address your discrepancies and grievances with respect to processing of information in a time bound manner.
For this purpose, send an email to email@example.com.
treat your personal information, we will provide you notice through the Website and/or froshfeel App. Your continued use of the
the latest updates to our privacy practices.